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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lee

July 24, 2025

1  out of  5
rating by Lee
"Ive been a customer with my previous insurance/agent for over 20 years. My agent was an absolute gem, apparently. Never a single issue with my policies, my dealings with the agent...nothing. He always took care of me and I always felt like I was in good hands. A few months ago I reluctantly made the change after watching my insurance rates continue to rise and even my agent agreed they were too high. It finally came time to say my regrettable goodbyes and make a change. A change I absolutely regret. Ive been with State Farm for two months and its been nothing but issues. I started my coverage with SF through this agent and my policies were messed up from the jump. I could never get ahold of a live person in the agency without multiple calls. Because of the errors in my policy right from the beginning, it resulted in a massive mess where my lender was lead to believe that state farm had terminated my coverage and I had no insurance. I did, of course, but due to the absolutely perplexing way it was handled by State Farm, its 100% understandable why they thought this - creating a giant mess I had to sort out. Even while trying to confirm the information in a 3-way call with my lender, the agent had to be asked multiple times by the lender to send confirmation while we were on the phone. This has been an unacceptable experience all around and, while I regret even switching to State Farm at this point, at the very least I will be changing agents. Furthermore, when requesting they send my policies to another agent they told me I have to do it myself. That's simply not true - as confirmed by the agent Im switching to as well as State Farm's customer service. They simply didnt want to. Seems that I would have been better off handling EVERYTHING myself when it comes to this agent. Sorry but being "one of the biggest offices in ohio" is not an excuse to not deliver the service and care that your customers expect and deserve. Accurately, at that."
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Trisha Secrist

May 1, 2025

5  out of  5
rating by Trisha Secrist
"My insurance that only covered me and ONE car went up almost $100 at the beginning of the year and that company couldn't give a valid reason why as I have not had any accidents or tickets in a long time. I came here and talked to Dayne and he got me insurance for both of my cars, covering myself AND my daughter, my motorcycle, renters, and life for, again, both myself and my daughter for a little more than what I was paying for 1 car! They are amazing and I would definitely recommend to anyone looking for any insurance!"
We responded:
"Trisha, serving our customers with the utmost time and attention is a number one priority at our State Farm Agency. We appreciate you! - Chad"
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Brenda Irby

January 15, 2025

5  out of  5
rating by Brenda Irby
"It was a pleasure to work with Mr. Casey Foote. I was able to get the answers l needed without any high sell pitch."
We responded:
"Brenda, thank you for your kind words! We’re thrilled to hear that Casey was able to provide you with the information you needed in a straightforward and helpful manner. We believe in making sure our customers have all the facts to make informed decisions without any pressure, and it’s great to know Casey delivered on that. If you ever have any more questions or need assistance in the future, feel free to reach out. We're here to help! - Chad"
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Kate Puliti

October 30, 2024

5  out of  5
rating by Kate Puliti
"Christian Carver was such a pleasure to work with. He was very efficient and got me the best deal possible! He also checked in during the purchase process of my new home to make sure everything was running smoothly for me. I would highly recommend him to anyone!"
We responded:
"Kate, I would like to sincerely thank you for taking a moment from your day to share such great feedback with us. My team and I will always be here for you. - Chad"
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John Crosswhite

September 26, 2024

5  out of  5
rating by John Crosswhite
"Great service. Thanks Casey. He even answers the phone on his lunch! If you are even remotely thinking of switching insurers, give this guy a call."
We responded:
"John, I appreciate your kind feedback! My team and I are proud to serve your insurance needs each day. - Chad"
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Brenda Deweese

May 4, 2024

5  out of  5
rating by Brenda Deweese
"Christian Carver of State Farm was a pleasure to speak with,and saved me money on my home owners Insurance. Highly recommend!"
We responded:
"Thank you, Brenda! We're glad to hear that you had a great experience with our team! The best compliment my team and I can get is being recommended to others! - Chad "
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Kelsey Weaver

April 2, 2024

5  out of  5
rating by Kelsey Weaver
"Great service!! Also helping me save money each month with the drive safe and save discount!! Highly recommend!!"
We responded:
"Kelsey, we hope to serve you for a lifetime, as it is important to my team and I that your experience is top notch each time. - Chad"
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Carol Loch

March 23, 2024

5  out of  5
rating by Carol Loch
"Christian was very knowledgeable, knew just what I needed and saved me a lot of money."
We responded:
"Carol, I appreciate you allowing us to serve your insurance needs. Our customers give us the greatest pleasure knowing we have fulfilled their needs. Thank you. - Chad"
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Teri Drake

March 20, 2024

1  out of  5
rating by Teri Drake
"Very happy with their quote and help in getting a lower rate! After getting the policy started ran into problems with billing because of moving the bill date ahead two days and received a double bill after already paying for the first month. After the misunderstandings and unethical answers on billing issues, I am canceling the policy and going to another company. As a licensed insurance agent I have personally sold policies with many other companies over the years and have never encountered such a strict and ridiculous billing system with others. I would say to anyone looking for insurance with State Farm to make sure you understand what you sign and when you will be billed before starting a policy. There isn't any leeway here. I give this updated review from personal and professional experience."
We responded:
"Teri, I am sorry to see your 1-star rating. I regret to hear you feel this way, but we are limited in what we can do. Unfortunately, in our industry, there are certain things out of our control but I’d be happy to discuss this further, please feel free to give me a call at the office if I can be of assistance. Thank you. - Chad"
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Liam Googins

January 16, 2024

5  out of  5
rating by Liam Googins
"Very reasonable priced and easy to work with. Definitely recommend!!"
We responded:
"Liam, thank you for recommending our State Farm Agency to assist the needs of others! We couldn't be more excited to assist you and your future insurance needs. - Chad "
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Kristi Davis

October 31, 2023

5  out of  5
rating by Kristi Davis
"I called to get a quote to see about switching companies. I added a vehicle and my car insurance only went up $10. The other company I was using made it go up more. They also saved me almost $50 on my homeowner insurance with better coverage than the other company I was using. Switching was easy and Dayne was amazing at explaining everything and making sure I had the best coverage."
We responded:
"Thank you for the 5 star review, Kristi! We strive to provide you with the customer care that you deserve and go the extra mile to do so! It is always our pleasure to be able to assist you with any of your insurance questions or needs! - Chad "
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David A Caveda

August 1, 2023

5  out of  5
rating by David A Caveda
"They were very helpful and help me save on in suranse"
We responded:
"David, our goal will always be to leave you with a satisfying experience! Thank you for taking the time to share this! - Chad "
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Ms. Sanchez Meadows-Jefferson

June 28, 2023

5  out of  5
rating by Ms. Sanchez Meadows-Jefferson
"Finally fed up with the continuous increases with my insurance I decided that I shop around. My brother told me about Casey Foote at State Farm, so I gave him a call. After giving him a bit of information he.as.able to Taylor policy specific to my need and saved me $100s of dollars. If your shopping around, give Casey Foote a call at State Farm."
We responded:
"Ms. Sanchez, Thank you so much for your kind words and great review! We're thrilled to hear that Casey was able to help you save money on your insurance. Thank you for the opportunity to serve your insurance needs! - Chad "
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Calvin Sauder

March 14, 2023

5  out of  5
rating by Calvin Sauder
"Amazing customer service and care"
We responded:
"Calvin, I'm grateful to have such a wonderful team and loyal customers! Thanks for sharing! - Chad"
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Mike Tindall

March 8, 2023

5  out of  5
rating by Mike Tindall
"Saved me $40.00 a month.Thank you alot."
We responded:
"Mike, I know we will continue to give you the best experiences possible! Thank you for sharing. - Chad"
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Chris Fulk

March 8, 2023

5  out of  5
rating by Chris Fulk
"Casey Foote did a great job and is fantastic to work with. I would highly recommend him to anyone!"
We responded:
"Chris, your recommendation of working with Casey is wonderful to see! He is an asset to our team and him and I will always be here to serve your insurance needs! - Chad "
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Harmony Mowry

February 28, 2023

5  out of  5
rating by Harmony Mowry
"My experience with Chad Kingery's Agency has been awesome! Not only do I have my personal insurance with them, I also have my business insurance with them. I highly recommend checking them out!!!"
We responded:
"Harmony, thank you for giving us the opportunity to earn your business! My team and I will always be here for you and your insurance needs! - Chad"
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Steven Frey

February 24, 2023

5  out of  5
rating by Steven Frey
"With my wife and I retiring, Casey was a great help in setting up Medicare and health insurance for us. He walked us through everything and answered our questions. I have been with State Farm and Chad Kingery for years and all our insurance needs are with him. Thank you again for all your help."
We responded:
"Steven, you deserve a top notch experience always! Thank you for sharing positive feedback with my team and I! - Chad"
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vincent trautman

February 9, 2023

5  out of  5
rating by vincent trautman
"When it comes to insurance you fine just what Iat a reasonably good price that I like thank you very much"
We responded:
"Vincent, thank you for taking the time to share such kind feedback with my team and I. We appreciate you and your time! - Chad"
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Holly Dolly

April 19, 2022

5  out of  5
rating by Holly Dolly
"What a great team at this office! So personable, informative and really care about their clients. Highly recommend!"
We responded:
"Holly, we will always go above and beyond to exceed your customer service expectations! My team and I will always be here to support your insurance needs. - Chad"
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Cory Hornikel

March 30, 2022

5  out of  5
rating by Cory Hornikel
"There are very few businesses ran as well as Chad’s State Farm office. I enjoy being insured by a team I completely trust and genuinely care about their customers. Every interaction is enjoyable and professional whether it is adding a new vehicle or making a claim. Can’t recommend them enough!"
We responded:
"Cory, thank you for taking a moment to share your experience with us. We appreciate all feedback as we're always striving to go above and beyond for our customers! - Chad"
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Brian Jones

November 22, 2021

5  out of  5
rating by Brian Jones
"Very friendly people and very knowledgeable had great service"
We responded:
"Brian, we appreciate your great feedback! Thanks for sharing! - Chad"
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Hikewithme

May 14, 2021

5  out of  5
rating by Hikewithme
"Very professional, kind, and great communication! They got us great rates for our business, home, and vehicle insurance !!"
We responded:
"We appreciate you and your kind feedback. We look forward to serving your insurance needs for years to come! - Chad "
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Charles Reynolds

March 23, 2021

5  out of  5
rating by Charles Reynolds
"Chad is very excited about what is going on in his office."
We responded:
"Charles, Thanks for the five stars! - Chad"
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Margie Tackett

November 6, 2020

5  out of  5
rating by Margie Tackett
"Chad and his staff are always prompt in getting back to you and provide excellent service to their customers. There is no other insurance company or agency I would rather be with. The rates for car insurance are very reasonable and affordable. All around great service!"
We responded:
"Margie, thank you so much for you positive review! Your experience with our team is exactly what we strive for. We appreciate you! - Chad"